Our Products
Our Products
Mobile Worker Management
Journey Management
How It Works
Journey Management
Our Journey Management solution provides centralised visibility of your mobile workers, automated emergency escalations and helps reduce the number of accidents, injuries and delays among mobile workers.

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Journey Management Guide
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Lone Worker Management
How It Works
Lone Worker Management
Our Lone Worker solution provides complete visibility no matter where your workers are, effective communication with periodic check-ins and a fast and reliable emergency escalation process.
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Lone Worker Management Guide
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EHS Management
Incident Reporting
How It Works
EHS Management
Our Incident Reporting solution helps you prevent workplace injuries by capturing crucial details, assigning corrective actions, and safety trend analysis with data-driven insights.

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EHS Management Guide
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Hazard Identification
How It Works
Hazard Identification
With our Hazard Identification solution, you can capture, prioritize and control workplace hazards. Unlike paper-based solutions, anyone can report a hazard while working out in the field. The report is done quickly and from any mobile or web-based device.
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Hazard Identification Guide
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Safety Observations
How It Works
Safety Observations Guide
Our safety observation solution offers real-time communication, ensuring swift action on safety concerns. It streamlines and improves employee safety, empowering safety managers to proactively mitigate risks and drive a safer work environment.
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Safety Observations Guide
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Audits and Inspections
How It Works
Audits and Inspections Guide
With our Audits & Inspections solution, you can schedule and assign standardized Audits & Inspections. Allocate corrective actions and track the progress of remediation efforts.
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Audits and Inspections Guide
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Fatigue Management
Alertness Tracking
How It Works
Fatigue Management
Our proactive Fatigue Management solution uses a game-like quiz to identify when your people are struggling with alertness, a leading indicator of fatigue.
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Fatigue Management Guide
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Training
Training Tracker
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Training Tracker
Our Training Tracking solution simplifies the complexities of safety training scheduling. Build out training curriculums by site, role or project and rely on automated training reminders and renewals.
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Training Tracker Guide
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Journey Management
Our Journey Management solution provides centralised visibility of your mobile workers, automated emergency escalations and helps reduce the number of accidents, injuries and delays among mobile workers.
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Journey Management Guide
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Our Solutions
Industries we serve
All Industries
Mining, Oil and Gas
How It Works
Ensure your mining operations meet the highest standards of safety and compliance with SafetyIQ. Our proactive safety management is specifically configured to manage all elements of Work Health and Safety that are unique to the Mining Industry.
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Mining, Oil and Gas Safety Guide
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Manufacturing
How It Works
Ou safety software empowers the manufacturing industry to create safer, healthier, and more productive workspaces. We help you to truly become the guardian of your workforce's safety, protecting the backbone of your organization from the risks that could grind your progress to a halt.
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Manufacturing Safety Guide
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Construction and Engineering
How It Works
Our safety management solution was built manage all elements of Work Health and Safety that are unique to the Construction Industry including safety processes for workers that travel or work alone, with a comprehensive EHS Management tool.
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Construction and Engineering Safety Guide
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Transport and Logistics
How It Works
We help Transport and Logistics companies to streamline incident reporting, real-time monitoring of drivers, enhance compliance management, and enable data-driven decision-making. Experience a safer and more efficient operation with SafetyIQ.
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Transport and Logistics Safety Guide
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Health and Community Services
How It Works
We help Health and Community Services Organisations meet the highest standards of safety and compliance. Our Safety management platform is specifically configured to manage all elements of Work Health and Safety that are unique to the Health and Community Services Industry.
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Health and Community Services Safety Guide
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How we help
Ensure your mining operations meet the highest standards of safety and compliance with SafetyIQ. Our proactive safety management is specifically configured to manage all elements of Work Health and Safety that are unique to the Mining Industry.
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Mining, Oil and Gas Safety Guide
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PricingContact
Our Platform
How It Works
Journey Management
Our Journey Management solution provides centralised visibility of your mobile workers, automated emergency escalations and helps reduce the number of accidents, injuries and delays among mobile workers.
Learn More
Resources
Journey Management Guide
Download Guide
How It Works
Lone Worker Safety
Our Lone Worker solution provides complete visibility no matter where your workers are, effective communication with periodic check-ins and a fast and reliable emergency escalation process.
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Resources
Lone Worker Management Guide
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How It Works
Incident Management
Our Incident Management solution helps you prevent workplace injuries by capturing crucial details, assigning corrective actions, and safety trend analysis with data-driven insights.

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Resources
Incident Reporting Guide
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How It Works
Hazard Identification
With our Hazard Identification solution, you can capture, prioritize and control workplace hazards. Unlike paper-based solutions, anyone can report a hazard while working out in the field. The report is done quickly and from any mobile or web-based device.
Learn More
Resources
Hazard Identification Guide
cover image for hazard management guideDownload Guide
How It Works
Safety Observations
Our Safety Observation solution offers real-time communication, ensuring swift action on safety concerns. It streamlines and improves employee safety, empowering safety managers to proactively mitigate risks and drive a safer work environment.
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Resources
Safety Observations Guide
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How It Works
Audits and Inspections
With our Audits and Inspections solution, you can schedule and assign standardized Audits and Inspections. Allocate corrective actions and track the progress of remediation efforts.
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Resources
Audits and Inspections Guide
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How It Works
Alertness Tracking
Our proactive Alertness Tracking Solution uses a game-like quiz to identify when your people are struggling with alertness, a leading indicator of fatigue and impairment.
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Fatigue Management Guide
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Predictive Roster Analysis
Our Predictive Roster Analysis Solution notifies you if individuals are at risk of fatigue, with enough time to intervene. 
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Fatigue Management Guide
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How It Works
Fatigue Management
Our proactive Fatigue Management solution uses a game-like quiz to identify when your people are struggling with alertness, a leading indicator of fatigue.
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Fatigue Management Guide
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Our Industries
How It Works
Mining, Oil and Gas
Ensure your mining operations meet the highest standards of safety and compliance with SafetyIQ. Our proactive safety management is specifically configured to manage all elements of Workplace Health and Safety that are unique to the Mining Industry.
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Resources
Mining, Oil and Gas Safety Guide
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How It Works
Manufacturing
Our safety software empowers the manufacturing industry to create safer, healthier, and more productive workspaces. We help you to truly become the guardian of your workforce's safety, protecting the backbone of your organization from the risks that could grind your progress to a halt.
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Resources
Manufacturing Safety Guide
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How It Works
Construction and Engineering
Our safety management solution was built to manage all elements of Workplace Health and Safety that are unique to the Construction Industry including safety processes for workers that travel or work alone, with a comprehensive Safety Management Platform.
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Construction and Engineering Safety Guide
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How It Works
Transport and Logistics
We help Transport and Logistics companies to streamline incident reporting, real-time monitoring of drivers, enhance compliance management, and enable data-driven decision-making. Experience a safer and more efficient operation with SafetyIQ.
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Resources
Transport and Logistics Safety Guide
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How It Works
Health and Community Services
We help Health and Community Services Organisations meet the highest standards of safety and compliance. Our Safety management platform is specifically configured to manage all elements of Workplace Health and Safety that are unique to the Health and Community Services Industry.
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Health and Community Services Safety Guide
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ResourcesPricing

Mining Support Services: A Detailed Guide

According to the latest data from the Mine Safety and Health Administration (MSHA), there has been a significant increase in reported accidents and health issues among miners, underscoring the critical need for rigorous safety protocols and effective support services. 

Mining support services include exploration, environmental assessments, equipment maintenance, and safety training.

In this detailed guide, we explore the various types of mining support services and their critical roles in ensuring the success and sustainability of mining projects. The article covers:

  • Types of Mining Support Services
  • Key Players
  • Benefits of Outsourcing
  • Challenges and Solutions
  • Future Trends

To understand how these services can enhance your operations and compliance, dive into our in-depth analysis below.

Types of Mining Support Services

Mining support services play a crucial role in ensuring the success and sustainability of mining projects from exploration to closure. Here are some key types of mining support services:

Exploration and Surveying Services

Exploration and surveying services are critical in determining areas that may have mineral deposits and in assessing these deposits. These services include geologic mapping, geophysical surveys, remote sensing, and drilling to determine mineral deposits' location, quality, and quantity. The experienced exploration teams employ various methods and tools to analyze the collected data and make useful recommendations.

Environmental Assessment and Permitting

This means that mining activities significantly affect the environment, and firms involved in mining must follow set standards and acquire permits. Environmental impact studies and approvals help mining firms deal with regulatory issues. 

Within this industry, various courses are offered by different providers across multiple locations.

Some services involve assessing environmental impacts, formulating measures to address environmental effects, acquiring licenses and approvals, and observing environmental standards.

Key considerations during the permitting process include:

  • Regulatory Compliance
  • Stakeholder Engagement
  • Environmental Impact Mitigation
  • Monitoring and Reporting

Equipment Rental and Maintenance

Mining activities entail using various types of equipment, such as drills, excavators, haulage trucks, and processing plants. Equipment rental and maintenance services enable the mining firms to have ready equipment for their mining activities without undertaking large capital investments. These services also involve maintenance, repair, and overhaul to enhance functionality and increase the equipment's durability.

Safety and Training Services

Mining is a risky business by nature, and the safety of personnel and mining processes must always take priority. Safety and training services provide a full range of services to develop a safety and compliance culture. These services include formulating and implementing safety policies, evaluating hazards, offering safety courses and accreditation, and meeting safety code requirements and guidelines. They also offer some programs, including:

  • Occupational Health and Safety Training
  • Technical and Operational Training
  • Regulatory Compliance Training
  • Specialized Training

Logistics and Transportation Solutions

Mining projects usually occur in hard-to-reach areas, so transporting people, machines, and other materials is crucial. Logistics and transportation services involve the planning, procuring, and managing of transportation solutions such as road, rail, air freight, and dedicated heavy equipment transportation for mining equipment.

By outsourcing these support services, mining industries can improve their functionality and reduce risks and cases of non-compliance with the set laws, thus promoting their sustainability.

Download our free Mining Exploration Industry Safety Guide to examine the circumstances that can drive risks and how to solve them!

Key Players in Mining Support Services

Role of Mining Support Service Providers

Mining support services facilitate the mining agenda by delivering specialized assistance to the core mining functions. These mining support services companies operate as strategic suppliers, offering support, products, and services for the mining industry. Their services cover exploring and evaluating mine potential, conducting feasibility studies, operating the mines, transportation, and managing environmental concerns.

These service providers deliver services that may otherwise be unmanageable for a mining firm to manage or require the necessary expertise. 

Outsourcing these services allows mining companies to concentrate on their core business while benefiting from the knowledge and expertise of the outsourced support service providers.

Some of the key roles played by mining support service providers include:

  • Exploration and Surveying: Geophysical surveys, exploration, and investigations of areas with mineral deposits and the potential for producing them.
  • Environmental Compliance: Offering services like environmental audits, permitting, and compliance monitoring to ensure that mining operations follow legal requirements regarding the environment.
  • Equipment and Maintenance: Providing rental, refurbishment, and repair solutions for mining tools, transportation, and other vital resources.
  • Safety and Training: Developing and implementing safety training, evaluating hazards, and developing evacuation procedures to safeguard miners' lives.
  • Logistics and Transportation: Providing transport & logistics services for the movement of people, machinery, and other mined products.
  • Project Management: Offering project management solutions for mining-related projects and monitoring their progression to guarantee timely delivery and budget constraints.
  • Consulting and Advisory: Providing specific business advice and guidance on all aspects of mining with an emphasis on evaluation, design, and implementation.

By partnering with reputable mining support service providers, mining companies can access specialized expertise, leverage economies of scale, and benefit from the industry's latest technologies and best practices.

Profiles of Major Companies in the Industry

The mining support services industry is highly competitive, with numerous companies offering services to mining operations worldwide. 

Here are profiles of some major players in the industry:

  1. SafetyIQ:

SafetyIQ, now part of a major US-based software company, offers comprehensive mining workforce safety management through its Mobile Worker Suite, EHS Suite, and Fatigue Suite. These mining services assess risks, ensure safety, and manage compliance across various mining sectors. Their solutions are widely used, with notable impacts such as Wallis Drilling saving approximately 104 hours annually by improving remote worker management and reducing process duplication.

  1. Fluor Corporation: 

Fluor is an international engineering procurement and construction company that delivers overall solutions to the mining and minerals sector. It provides services in mining infrastructure, fluid processing plants, and mine sites. Fluor also has many projects in key mining areas on various continents.

  1. Worley: 

The company was formerly known as WorleyParsons Ltd until it was recently rebranded to Worley, and it is considered one of the key service providers in the resources and energy segment, including the mining industry. It provides multi-disciplinary mining services, including engineering and procurement for process plants, mining equipment, infrastructure and civil construction, construction management, and asset management services for mining operations.

  1. SNC-Lavalin: 

SNC-Lavalin is a Canadian based company specializing in construction and engineering business. More specifically, it operates mainly in the mining sector. It operates in different sectors of the mining industry with its focus areas such as identifying new opportunities, assessing mining projects’ viability, designing and constructing mines and plants, and supporting them during their operations.

  1. Ausenco: 

Ausenco is a diversified international engineering consultant that focuses on the two primary sectors in the mining and minerals processing industry. They also cover conceptual and feasibility studies, engineering, procurement, construction, and construction management.

  1. Golder Associates: 

Golder is an independent consulting firm with headquarters in Canada that focuses on the earth and environmental division in the mining sector. Its services involve geotechnical engineering, environmental services, water services, including water management plans, and mine closure services.

  1. Barminco: 

Barminco is focused on underground mining services, including developing and operating underground mines, production mining, shaft sinking, and raising boring services. It is well-established in many mining locations across the globe.

  1. Redpath Mining: 

Redpath is an international mining contractor that provides various services, namely tunnelling and shaft, mine development, sinking and drilling of raises, and mine construction. They have firmly delivered complex lab mining projects.

  1. Thiess: 

Thiess, a mining service supplier, specializes in the top mining operations technologies, such as mine operation planning, drilling and blowing services, loading, and transportation of mined materials, and rehabilitation services for mined locations.

Benefits of Outsourcing Mining Support Services

Outsourcing mining support services can provide numerous advantages for mining companies, enabling them to streamline operations, reduce costs, and focus on their core competencies. 

Here are some of the key benefits:

  • Cost Efficiency and Resource Optimization

Outsourcing such services means a drastic decline in overhead expenditures linked to having in-house teams, machinery, and amenities in mining companies. Mining support service providers have the potential to achieve economies of scale and specialized knowledge of the task at hand, hence charging a cheaper price. Further, outsourcing enables mining companies to efficiently manage resources and funds where needed most by freeing up capital and employees for core mining operations.

  • Access to Specialized Expertise

Employees at mining support service companies include highly skilled experts in exploration, environmental analysis, equipment maintenance, and supply chain management. Outsourcing offers mining companies a pool of expertise they would otherwise have to build internally and sustain. Thus, such access to specialized expertise can improve operations, adherence to legal requirements, and project outcomes.

  • Enhanced Focus on Core Mining Operations

By outsourcing mining support services, mining firms can dedicate time and funds to core mining activities. This has helped the companies focus on other key areas like mineral extraction, processing, and production. Outsourcing is a practice whereby support services are contracted out to third parties so that a mining company can focus on its core business, enhancing its productivity and profitability.

Challenges and Solutions in Mining Support Services

Common Issues Faced

The support services face the following challenges in the mining industry:

One of the major issues is that mining activities occur in some of the most inaccessible regions and extreme climatic conditions. Such conditions can hinder movement to the sites, movement of equipment and people, and communication to the sites. Also, the industry faces significant challenges in terms of permits and compliance due to existing regulatory and environmental requirements.

The other major issue is the various risks accompanying this business, including mining mishaps, equipment breakdowns, and environmental concerns. These risks call for stringent safety measures, adequate training, and efficient risk control measures to prevent production loss and danger to workers' lives.

Effective Strategies and Best Practices

Mining firms and support service providers must implement proper approaches and measures to meet these challenges. One main strategy is to use high-tech and digital tools. For example, UAVs and automatic remote sensing can help with exploration and surveying, and real-time monitoring provided by SafetyIQ can help with equipment maintenance and safety.

Interactivity between mining companies and support service providers is also critical. Daily conferences, organizational communication, and identification of roles and responsibilities can assist in coordinating and effectively providing solutions.

In addition, the most important aspect is enhancing workforce training and development. Therefore, mining support service providers should regularly train their personnel to increase their ability to work safely and efficiently in complex mining conditions.

Future Trends and Technological Advancements

The mining support services industry is dynamic due to the introduction of new technologies and changes in the industry's requirements. A current trend is Automation and Robotics. These effectively increase efficiency, protect humans from dangerous situations and improve accuracy.

Also, there is a trend of incorporating data analytics and artificial intelligence in the supply chain. These technologies can help understand the operation, predict failures, distribute resources, and improve other decisions.

Other emerging issues include sustainability and the need to protect the environment. Support service providers are searching for ways to reduce mining's environmental impact by using renewable energy sources, water recycling, and eco-friendly mining practices.

To tackle these challenges in mining, such as remote environments and stringent regulations, integrating software solutions like SafetyIQ can be highly effective.SafetyIQ enhances workforce management by providing real-time monitoring, risk assessment tools such as audits and inspections, and streamlined communication for harsh mining conditions. Utilizing SafetyIQ’s mining technology helps improve exploration, equipment maintenance, and safety protocols while supporting robust training programs to ensure compliance and manage risks effectively.

How to Choose the Right Mining Support Service Provider

Selecting the appropriate mining support service provider is crucial for ensuring efficient operations, cost-effectiveness, and regulatory compliance within the mining industry. This decision requires thoroughly evaluating various factors to identify the best-suited partner for your specific needs.

Key Criteria and Considerations

When choosing a mining support service provider, it is essential to consider the following key criteria:

  1. Expertise: Choose providers with proven mining industry experience.
  2. Services: Ensure they offer all needed services like equipment rental and safety training.
  3. Coverage: Pick one that can handle your locations effectively.
  4. Reputation: Look for good reviews and industry recognition.
  5. Compliance: Check they meet regulations and have necessary certifications.

Evaluating Provider Capabilities and Track Record

  1. Case Studies and References: Ask for examples and references from past clients, especially in mining.
  2. Site Visits: Visit their facilities to check their equipment, operations, and safety.
  3. Safety and Environmental Records: Review their safety and environmental performance.
  4. Technical Capabilities: Assess their expertise, equipment, and adaptability.

Cost Analysis and Value Assessment

  1. Detailed Cost Breakdowns: Get clear pricing details for all services and fees.
  2. Long-Term Costs: Consider ongoing expenses like maintenance and support.
  3. Value-Added Services: Look for extra services or solutions that improve efficiency.
  4. Total Cost of Ownership: Compare all costs and potential savings over time.

Conclusion

The importance of mining support services is likely to grow steadily in the context of enduring industry changes. New technologies, evolving regulations, and market developments throughout this timeframe will require constant evolution and creativity from providers. Integrating software solutions, such as SafetyIQ, into workforce management will enhance efficiency and compliance. These changes and the ability to adapt and anticipate them will be key for mining companies and support service providers.

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