Download the Human and Organisational Performance Guide

What is Human and Organisational Performance?

Human and Organisational Performance (HOP) is a systematic way of analysing mistakes to handle them efficiently. It helps us comprehend how people behave and how to create a mistake-resistant system.

When to use the Human and Organisational Performance Guide

HOP is an operational strategy that provides a foundation for creating more flexible workplaces. The Guide can give insights as you evaluate strategies to enhance the productivity of your employees, improve safety and reduce mistakes.

How to use the Organisational Performance Guide

Familiarise Yourself with the Guide: Understand its purpose, principles, and the recommended practices it contains.

Assess Organisational Readiness: This assessment will help you identify areas that require attention and prioritise your HOP implementation efforts.

Identify Key Focus Areas: Determine the specific areas within your organisation where HOP principles can make the most significant impact. This may include areas with a history of incidents, high-risk operations, or recurring human performance issues. 

Involve Leadership and Stakeholders: Communicate the importance of HOP, its potential benefits, and the need for their active participation. Gain their support and commitment to create an environment that fosters learning, collaboration, and continuous improvement.

Train and Educate Employees: Help them understand the key concepts, such as error precursors, system thinking, and the just culture approach. Empower employees to identify and address underlying factors that contribute to errors, incidents, and performance variability.

Apply HOP Principles: Utilise HOP principles during incident investigations to identify systemic factors, organisational weaknesses, and human performance issues that contributed to incidents. 

Implement Error Prevention Tools and Techniques: These may include pre-job briefings, peer checks, standardised procedures, and effective communication protocols. 

Establish Learning and Feedback Mechanisms: Promote open communication channels where employees can report near misses, share lessons learned, and provide suggestions for improvement. Encourage the use of incident reporting systems, safety meetings, and debriefing sessions to capture valuable insights and foster a learning culture.

Monitor Performance and Adapt: Use leading indicators, such as proactive reporting rates, near-miss reporting, and employee engagement surveys, to measure progress. Adjust and refine your HOP implementation strategies based on the feedback received and lessons learned.

Sustain and Embed HOP: Ensure the long-term sustainability of HOP within your organisation by embedding it into the fabric of your operations. Incorporate HOP principles into policies, procedures, training programs, and performance metrics. Foster a culture that embraces learning, adaptability, and continuous improvement, with HOP serving as a fundamental element of your overall safety management system.

Why use SafetyIQ?

SafetyIQ brings together a suite of safety solutions that speed up the communication between employees and management, reduce risks, prevent incidents and help both employees and managers be more efficient, productive and skilful.

How do we do this?

Our suite of safety solutions includes Journey Management, Lone Worker Management, Fatigue Management, Risk Management and EHS Management (audits, inspections, incidents, hazards and training tracking). Captured data from these solutions feed into reporting dashboards, allowing you to discover trends and insights to improve workplace safety. 

Using digital solutions automates mundane paper-based processes, increases emergency response capabilities and improves the overall efficiency and productivity of the organisation.